1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
2. Buyers are subject to the provisions of Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws, regarding the sale and delivery of the product they purchase.
3. Shipping fees, which constitute the cost of shipping the product, will be paid by the buyer or the seller depending on the conditions.
4. Each purchased product is delivered to the person and/or organization at the address specified by the buyer, provided that the 30-day legal period is not exceeded. If the product is not delivered within this period, the Buyer may terminate the agreement.
5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with documents such as the warranty certificate and user manual, if any.
6. If the sale of the purchased product becomes impossible, the seller must notify the buyer of this in writing within 3 days of learning of the situation. The total price must be refunded to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.
PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after the product has been delivered, it is determined that the credit card used by the buyer for payment was unlawfully used by unauthorized persons, and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the agreement to the SELLER within 3 days, with the shipping costs borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:
9. If force majeure events that the Seller could not foresee occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and paid in cash, the amount will be refunded in cash within 14 days of the cancellation. If the Buyer paid by credit card and cancels, the price of the product will be refunded to the bank within 14 days of the cancellation; however, it may take 2–3 weeks for the bank to transfer it to the buyer’s account.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
10. The Buyer shall inspect the goods/services subject to the agreement before receiving them and shall not accept damaged or defective goods/services, such as dented or broken items or items with torn packaging, from the cargo company. Goods/services received will be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.
RIGHT OF WITHDRAWAL:
11. The BUYER may exercise the right to withdraw from the agreement by rejecting the goods, without assuming any legal or criminal liability and without giving any reason, within 14 (fourteen) days from the date of delivery of the purchased product to them or to the person/organization at the address they specified, provided that they notify the SELLER via the contact information below.
12. SELLER’S CONTACT INFORMATION FOR NOTIFICATION OF WITHDRAWAL:
Title: Sufle Takı
Address: Liman Cad. No 63 Side Mah. 07330 Manavgat Antalya / Türkiye
Phone: +90 532 243 43 31
E-mail: [email protected]
WITHDRAWAL PERIOD:
13. If what the Buyer purchased is a service, this 14-day period starts from the date the agreement is signed. The right of withdrawal cannot be exercised in service contracts where performance of the service has begun with the consumer’s approval before the withdrawal period expires.
14. Costs arising from the exercise of the right of withdrawal are borne by the SELLER.
15. To exercise the right of withdrawal, written notice must be given to the SELLER by registered mail, fax or e-mail within the 14 (fourteen) day period, and the product must not have been used, within the framework of the provisions on “Products for Which the Right of Withdrawal Cannot Be Exercised” set out in this agreement.
EXERCISING THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to a third party or to the BUYER (if the invoice of the product to be returned is issued to a company, it must be sent together with a return invoice issued by that company when returning it. Returns of orders invoiced in the name of companies cannot be completed unless a RETURN INVOICE is issued.)
17. The return form and the products to be returned must be delivered complete and undamaged, together with their box, packaging and standard accessories, if any.
RETURN CONDITIONS:
18. The SELLER is obliged to refund the total price and return any documents placing the BUYER under debt to the BUYER within 10 days at the latest from receipt of the withdrawal notice, and to take back the goods within 20 days.
19. If the value of the goods decreases or return becomes impossible for a reason attributable to the BUYER’s fault, the BUYER is obliged to compensate the SELLER’s losses in proportion to their fault. However, the BUYER is not responsible for changes and deterioration resulting from the proper use of the goods or product within the withdrawal period.
20. If, due to the exercise of the right of withdrawal, the order falls below the campaign limit set by the SELLER, the discount used within the scope of the campaign will be cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. Under the Regulation, the following cannot be returned: products prepared at the BUYER’s request or clearly in line with their personal needs and not suitable for return; underwear bottoms, swimsuit and bikini bottoms, make-up products, single-use products, goods that are at risk of deteriorating quickly or may pass their expiry date; products whose return is not appropriate in terms of health and hygiene if their packaging has been opened by the BUYER after delivery; products that become mixed with other products after delivery and cannot be separated by nature; goods relating to periodicals such as newspapers and magazines, other than those provided under a subscription agreement; services performed instantly in electronic media or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables if their packaging has been opened by the BUYER. In addition, under the Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer’s approval before the withdrawal period expires.
22. In order for cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) to be returned, their packaging must be unopened, and they must be untried, intact and unused.
DEFAULT AND ITS LEGAL CONSEQUENCES
23. If the BUYER defaults when making payments by credit card, the BUYER accepts, declares and undertakes that they will pay interest under the credit card agreement between them and the card-issuing bank and will be liable to the bank. In this case, the relevant bank may take legal action and may claim the resulting costs and attorney’s fees from the BUYER; and in any case, if the BUYER defaults on their debt, the BUYER agrees to pay the loss and damage suffered by the SELLER due to the late performance of the debt.
PAYMENT AND DELIVERY
24. You can make a bank transfer or EFT (Electronic Funds Transfer) to any of our (TRY) accounts at …………, ………, bank.
25. You can pay with your credit cards through our website, using online single payment or online installment options with all types of credit cards. For online payments, the amount will be charged to your credit card at the end of your order.
